Fujifilm FINEPIX EX3.1 User Manual download pdf (Page 48)

9594

OS Type Name of Folder ✽ When using CD-ROM Drive D

Windows 98 D:\win98

Windows Me D:\win9x

Windows 2000 Professional D:\i386

Windows XP D:\i386

If no Windows CD-ROM was supplied with your PC, contact your PC manufacturer.

NOTE

■ I was asked for the disk labeled “Windows” the first time I connected

the camera to my PC.

Solution

1 Load the Windows CD-ROM into the CD-ROM drive.

2 Click the [Browse] button in the “Copy files” dialog box.

3 In the dialog box that then appears, select the CD-ROM icon in the drive display

area, refer to the information in the table below and specify the appropriate folder

and then click the [OK] button.

4 In the “Copy files” dialog box, click the [OK] button to install the driver. Then click

the [Finish] button.

Possible cause Solution

■ When I connect the camera to my PC, the “Add New Hardware Wizard”

appears.

Is FinePixViewer installed? Use the enclosed CD-ROM to install

FinePixViewer (

P.11).

Possible cause Solution

■ When I double-click the removable disk icon, “The device is not

ready” error message appears.

Is the SmartMedia loaded in the

camera?

Load a SmartMedia into the camera.

For more information, refer to the Owner’s

Manual for your camera.

■ A warning message appeared when I disconnected the camera from

my PC.

Possible cause Solution

Did you disconnect the camera while

the camera and PC were

communicating?

Disconnecting the camera while it is still

mounted can corrupt the data on the

SmartMedia or damage the SmartMedia

itself. Always check that all the files on the

camera (on the removable disk) are

closed and that the camera and PC are

no longer communicating before you

disconnect the camera.

Connection

If the software does not operate correctly but the problem does not match any

of those listed below, check that you are using the correct hardware and

software (

P.12).

If the problem persists even though you are using the correct hardware and

software, refer to the table below and then see the reference page listed for

your problem.

Page

Videoconferencing

Problem

with

100

101

102

Other

Problem

I was asked for the disk labeled “Windows” the first time I connected the

camera to my PC.

When I connect the camera to my PC, the “Add New Hardware Wizard”

appears.

When I double-click the removable disk icon, “The device is not ready” error

message appears.

A warning message appeared when I disconnected the camera from my PC.

My PC doesn’t recognize the camera (I can’t use the camera from my PC).

A “Device eject warning” appeared.

FinePixViewer automatic startup is slow.

When I disconnect the special USB cable and double-click the removable disk

icon, a message appears and the window does not open.

The PC hangs when I access the SmartMedia.

The PictureHello (videoconferencing) window does not open.

PictureHello (videoconferencing) does not show video of me.

The live image of the other party in videoconferencing is very jerky.

I clicked the [Login] button in PictureHello (videoconferencing), but I can’t log in.

There is no live image of the other party during videoconferencing.

Videoconferencing call notifications are not displayed.

I can’t hear the other party in the videoconference/The other party can’t hear me.

I can make calls but I cannot use videoconferencing.

I want to disable the Internet connection firewall so that I can use

videoconferencing (Windows XP).

Live images do not appear in the VideoImpression Capture window.

I can’t log in to the “FinePix Internet Service”.

I can’t sign on as a “FinePix Internet Service” user.

My PC does not shut down correctly.

My camera will no longer play back image files.

I can’t play AVI files on Windows Media Player.

I can’t update the Internet menu properly. (The buttons do not line up correctly.)

Troubleshooting (Windows)

Troubleshooting Connection Problems

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Fujifilm FINEPIX EX3.1 User Manual Page 48

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